🔐 Privacy Policy – Scalvix.in
Effective Date: [Insert launch date of website]
Scalvix Technologies (“Scalvix”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines the types of information we collect, how we use it, how we safeguard it, and your rights related to that information.
By accessing or using www.scalvix.in, you agree to the practices described in this policy.
1. Information We Collect
We collect and process the following categories of information:
a. Personal Information (provided by you):
- Full name
- Email address
- Mobile number
- Shipping and billing address
- Gender (optional)
- Payment method details (via secure gateway)
b. Order and Transaction Data:
- Order history
- Cart or wishlist contents
- Communication preferences
- Delivery and tracking info
c. Technical Information (automatically collected):
- IP address
- Device type & browser
- OS & referral URLs
- Time on page & cookies
d. Behavioral Data:
- Pages & products viewed
- Clickstream data
- Heatmaps (if applicable)
e. Communication Records:
- Emails, WhatsApp chats
- Support call logs (may be recorded)
2. How We Use Your Information
- ✅ Process and fulfill orders
- ✅ Personalize your shopping experience
- ✅ Send order, shipping, and delivery alerts
- ✅ Provide customer support
- ✅ Run promotions or loyalty programs (opt-in only)
- ✅ Improve site performance & user experience
- ✅ Detect fraud and enhance security
- ✅ Fulfill legal and tax obligations
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Store cart data and preferences
- Analyze traffic via tools like Google Analytics
- Serve ads via Meta or Google Ads
| Type | Purpose |
|---|---|
| Essential | Site functionality (login, cart) |
| Performance | Analytics, speed improvements |
| Marketing | Ad targeting & conversion tracking |
| Functional | Language and region settings |
You can control cookies through your browser settings.
4. Data Sharing & Third Parties
We do not sell or rent your data. We share only with trusted partners:
| Third Party | Purpose |
|---|---|
| Shiprocket & logistics partners | Order delivery & tracking |
| Cashfree | Secure payment processing |
| CRM/Marketing Tools | Email/WhatsApp communication |
| Analytics Tools | Website usage insights |
5. Data Retention
We retain your data only as long as needed for:
- Transaction completion
- Legal & tax compliance
- Dispute resolution
Inactive accounts are archived after 24 months of no activity.
6. Your Rights
You may:
- Request access to your data
- Correct, update, or delete your information
- Withdraw consent for marketing
- Request data portability (where applicable)
- File a complaint with a data authority
To exercise your rights, email: info@scalvix.in with subject: “Data Request – [Your Name]”
7. Data Security
- HTTPS-secured browsing
- Encrypted payment via Cashfree
- Restricted server access
- Regular audits & malware scans
No method is 100% secure; we advise you to keep login credentials private.
8. Children’s Privacy
We do not knowingly collect data from children under 13. Contact us if such data was submitted by mistake.
9. International Users
Scalvix operates under Indian law. International users acknowledge their data may be processed in India.
10. Changes to This Policy
We may update this policy anytime. Check this page regularly for updates. Continued use implies acceptance of changes.
11. Grievance Officer
Grievance Officer: Abhyuday Namdev
Email: info@scalvix.in
Phone: +91 7879985258
Hours: Mon–Sat, 10 AM – 6 PM IST
12. Contact Us
Scalvix Technologies
K3-1203, The Meadows, Adani Shantigram
Ahmedabad, Gujarat – 382421
Email: info@scalvix.in